Privacy Policy

Last updated: January 2026

1. Introduction

Paula's Palace Cleaning Company ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

For the purpose of UK data protection law, the data controller is Paula's Palace Cleaning Company. If you have any questions about this policy or our privacy practices, please contact us at paulaalavi@googlemail.com.

3. Information We Collect

We may collect and process the following data about you:

  • Identity Data: Name, title.
  • Contact Data: Email address, telephone numbers, and service address.
  • Usage Data: Information about how you use our website.
  • Marketing Data: Your preferences in receiving marketing from us.

4. How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • To perform the contract we are about to enter into or have entered into with you (e.g., providing cleaning services).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we have to keep basic information about our customers (including Contact, Identity, and Financial Data) for six years after they cease being customers for tax purposes.

6. Third-Party Sharing

We do not sell your data. We may share your data with trusted third parties who assist us in operating our business, such as payment processors (e.g., iZettle/PayPal) or tax authorities (HMRC), provided they agree to keep this information confidential and comply with UK GDPR.

7. Cookies

Our website uses essential cookies for basic functionality and analytics cookies to help us improve our user experience. You can manage your cookie preferences via our consent banner.

8. Your Rights

Under UK GDPR, you have rights including:

  • The right to access: Request copies of your personal data.
  • The right to rectification: Request that we correct inaccurate information.
  • The right to erasure: Request that we erase your personal data under certain conditions.
  • The right to restrict processing: Request that we restrict the processing of your personal data.
  • The right to data portability: Request that we transfer the data to another organization.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at paulaalavi@googlemail.com. You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data. The ICO's address is: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

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